This is a starting template — please review and adapt it to your organization's actual refund practices before publishing it as final.
If you're not satisfied with a paid course, exam series, or premium plan, contact our support team within 7 days of purchase and we'll review your request.
Purchases where the exam or course content has already been substantially accessed or completed may not be eligible for a refund, at our discretion.
Approved refunds are returned to your original payment method; the time to reflect in your account depends on your bank or payment provider.
Questions about a payment or refund? Reach us via the Contact page.
